Shipping policy
At KraftPanda, we carefully pack and dispatch every order to ensure it reaches you safely.
Order Processing Time
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All orders are processed within 2–4 business days after order confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
Shipping Method
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Orders are shipped through third-party courier partners.
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Once dispatched, tracking details will be shared with you via email or SMS.
Delivery Time
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Estimated delivery timelines may vary based on your location and courier partner.
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Delivery timelines are indicative only and may be affected by factors beyond our control.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any promotional free-shipping offers will be clearly mentioned on the website.
Shipping Delays
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KraftPanda is not responsible for delays caused by:
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Courier partner operations
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Weather conditions
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Natural calamities
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Strikes or other unforeseen circumstances
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Once the parcel has been handed over to the courier partner, delivery timelines are outside our control.
Incorrect Address / Failed Delivery
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Please ensure that your shipping address and contact details are accurate at the time of placing the order.
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KraftPanda is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
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Re-shipping costs, if applicable, will be borne by the customer.
Damaged Packages During Transit
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In case of transit damage, please refer to our Return & Refund Policy for detailed claim conditions.
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Refund requests without a valid unboxing video will not be accepted.
Contact Information
For any shipping-related queries, please contact us at:
📧 kraftpanda123@gmail.com
📍 Kochi, Kerala, India