Refund policy

At KraftPanda, we carefully curate, pack, and dispatch each product with attention and care. As a small, home-run brand, we currently follow a strict no return and no refund policy.

Please read the details below before placing an order.

No Returns & No Refunds

  • All products sold on our website are non-returnable and non-refundable.

  • Once an order is placed, it cannot be cancelled.

  • We do not accept returns or exchanges for any reason other than transit damage (as outlined below).

Damaged Items During Transit

In the rare event that your product arrives damaged due to transit, a refund will be issued only if all the conditions below are met:

  • You must contact us within 24 hours of delivery

  • You must share a clear, continuous unboxing video

    • The video must start from the sealed outer packaging

    • The entire unboxing process must be shown without cuts, edits, or pauses

  • Clear visibility of the damaged product in the video is required

  • Order number must be shared

⚠️ Important Notes:

  • Photos, edited videos, screenshots, or partial videos will not be accepted

  • Claims without a proper unboxing video will be rejected

  • Requests raised after 24 hours of delivery will not be considered

Once verified, an appropriate resolution (refund) will be processed if the claim is found valid.

What Is Not Considered Damage

  • Minor colour variations due to lighting or screen differences

  • Slight texture or finish variations, especially in handcrafted or hand-finished decor items

  • Damage caused due to mishandling after delivery

These are not eligible for refund.

Shipping Delays

We are not responsible for delays caused by courier partners due to:

  • Weather conditions

  • Operational delays

  • Strikes

  • Natural calamities

  • Other unforeseen circumstances

Once the parcel has been handed over to the courier partner, delivery timelines are outside our control.